Help Center

Yes, International Shipping is available for countries outside of the US. 

Customers must register for a professional account using their photo identification and beauty certificate or beauty license and choose Unlicensed Beauty Professional or Beauty Student upon registering. Any customer who does not have a beauty certificate/license is required to take the online academy provided by Caressa Brow Artistry and provide proof of purchase for the academy. Caressa Brow Artistry Online Academy can be viewed and purchased here. The minimum order amount for ALL International Orders (including Canada) is $100USD. If an international Order is placed and the purchase amount is below $100USD, the order will be canceled and refunded to the card used to make payment. The courier available for International Shipping is UPS® Worldwide. If any issues may arise during shipment, please visit the returns tab on how to start a claim.   

All new customers are required to create a new account by clicking the "Log In" link at the top of the web page before completing purchases. 

Licensed Estheticians/Cosmetologists, Beauty Students and Unlicensed Beauty Professionals are required to submit documentation in order to purchase Professional Wax products. 

• Licensed Estheticians/Cosmetologists: Submit a picture of Driver's License, provide your Cosmetology/Esthetics license # and the state where license is active.
• Beauty School Students: Submit a picture of Driver's License, a picture of school identification or contract from an accredited institution.
• Unlicensed Beauty Professionals: Submit a picture of Driver's License and a picture of your bank statement showing proof of purchase for Caressa Brow Artistry Online Academy.

Please fill out the appropriate fields that apply to your particular registration requirement. Failure to fill out the registration form correctly will result in account being rejected and order being cancelled. By default, customers are able to add professional wax products to the cart and order; however, the order is placed on hold and not accepted until the registration is reviewed. If the account is approved, the order will be fulfilled and shipped out per shipping and delivery policies.

Please allow up to 3 business days after order is placed to be approved, if applicable. Please do not contact admin during this period, as time is needed to look over new account requests. After 7 business days, if you have not received shipping confirmation, please contact sales@caressabrowartistry.com for further details.

Unlicensed Professionals seeking to purchase professional wax products, please read the "Non-Licensed Beauty Professionals" tab below to view disclaimer.

Unlicensed Beauty Professionals are permitted to purchase Professional Wax Products on the online marketplace given that they have taken the Online Academy provided by Caressa Brow Artistry.

This course can be viewed and purchased at academy.caressabrowartistry.com

Please bear in mind that this online academy does NOT provide state licensure or continuing education credits to those seeking to be able to perform hair removal services in their state.

Caressa Brow Artistry LLC will NOT be held liable/responsible for burns and injuries sustained by the customer purchasing these products or their clients/models due to lack of proper training and licensure.

Every state is different so non-licensed professionals are encouraged to check with their local state board to ensure proper guidelines and safe practices for hair removal services.

By purchasing professional wax products from this website, you are agreeing to accept full responsibility for possible injuries/burns sustained on yourself and others that you plan to use these products on.

Credit cards are accepted as a form of payment. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Your personal information is kept private and secure. When you make a purchase from Caressa Brow Artistry Marketplace, you provide your name, email address, credit card information, and password. This information is used to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Your receipt of an electronic or other form of order confirmation does not signify the acceptance of your order, nor does it constitute confirmation of our offer to sell. Caressa Brow Artistry Marketplace reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Caressa Brow Artistry Marketplace reserves the right to make changes to this site and these conditions at any time.

Shipping Time -- Please allow 5-7 business days for processing time after placing your order. Orders will ship between 24-48 hours after processing, provided the product ordered is in stock.

Shipping times may vary and there is no exact guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate.

In an effort to prevent fraudulent disputes, signature confirmation for delivery is required on all U.S. orders. If the expected delivery date and time does not work with your schedule, you are encouraged to contact UPS to schedule a pickup from a nearby location or reschedule the delivery when you are at your place of residence to sign for the package.

Caressa Brow Artistry is not responsible for delivery accomodations. Please note that UPS may incur additional charges for accomodations. For more information, contact UPS toll free at 1 (800) 742-5877

Returns and exchanges are not accepted as all sales are final.

If any item becomes damaged or lost during transit, please send an email to sales@caressabrowartistry.com with order number in the subject line. In the body of the email, state the details of the damaged/lost item(s) and please include:

• Tracking number

• Date and time when damaged package was delivered - OR

• - Original expected delivery date for lost package

• Number of lost or damaged items

• Description of problem

• Photo Documentation (acceptable formats are .JPG .JPEG .PDF)

In the event that an item becomes damaged or lost during transit, the same item in new condition will be shipped out within 4-5 business days after receipt of customer's return/damage email.